At Swarna Collection, every piece is carefully packed to ensure it reaches you safely and in perfect condition. Please review our shipping guidelines below.
⏱️ 1. Order Processing Time
All confirmed orders are processed and dispatched within 2–3 business days from the date of purchase.
- Business days: Monday to Friday (excluding public holidays)
- Orders placed on weekends or holidays will be processed on the next working day
- During festivals, sales, or high-demand periods, dispatch timelines may extend slightly. We will notify you via WhatsApp or email wherever possible.
🚚 2. Delivery Timeline
Once dispatched, delivery typically takes 4–8 business days depending on your location.
- Delivery timelines are estimates and not guaranteed
- Remote or non-metro areas may take longer
Not liable for delays caused by:
- Courier partner issues
- Weather conditions or natural disasters
- Strikes or political disruptions
- Incorrect address or contact details
- Any unforeseen circumstances beyond our control
⚡ 3. Priority Shipping
Available at ₹99 (additional charge)
Faster dispatch and priority handling by courier partners.
- 📍 Availability depends on your PIN code
- ⚠️ Does not guarantee same-day/next-day
4. Delivery & Coordination
Delivery will be attempted as per courier partner policies. You may receive a call or SMS before delivery.
5. Address Accuracy
- Provide complete and correct details at checkout
- Not responsible for delays due to incorrect addresses
- Not responsible for missing/incorrect phone numbers
⚠️ Address modifications after shipment are not guaranteed.
6. Non-Serviceable Locations
If your PIN code is found non-serviceable after order placement, our team will contact you for an alternate address. If no alternative is provided, the order will be cancelled.
📦 7. Damaged or Tampered Packages
Unboxing Video Mandatory
Share a PROPER UNBOXING VIDEO. Make sure to open the packet after showing the shipping label in the video, and unbox it in front of the camera with no pauses in between. An opening video is a MUST for any claim.
Contact us within 24 hours of delivery with proof:
Claims made after 24 hours may not be accepted.
8. COD Orders
Cash on Delivery is available on eligible orders. Please ensure availability to accept the package. Repeated failed deliveries may lead to restriction of COD services.
9. International Shipping
Currently, Swarna Collection ships only within India. For international orders or enquiries, contact us at info@swarnacollection.in.
10. Delivery Support
For any shipping or delivery-related queries, reach out to us:
info@swarnacollection.in
+91 93269 01595
Shipping FAQ
Common questions based on our shipping policy.
How long does it take to dispatch my order?+
Confirmed orders are typically processed and dispatched within 2 to 3 business days (Monday to Friday, excluding public holidays). During high-demand periods, dispatch timelines may extend slightly.
How long does delivery take after dispatch?+
Once dispatched, delivery usually takes 4 to 8 business days depending on your location. Timelines are estimates and may take longer for remote or non-metro areas.
What can cause delivery delays?+
Delays can happen due to courier partner issues, weather, strikes, political disruptions, incorrect address or contact details, or other circumstances beyond control.
Do you offer priority shipping?+
Priority shipping may be available for an additional charge (Rs 99). It provides faster dispatch and priority handling, but it does not guarantee same-day or next-day delivery and depends on your PIN code.
What happens if delivery fails or the package is returned?+
If delivery fails due to unavailability, incorrect address, or refusal, the package may be returned. Re-shipping charges will be borne by the customer.
What should I do if my package is damaged or looks tampered?+
Record a clear, continuous unboxing video immediately and contact support within 24 hours of delivery with proof. Claims made after 24 hours may not be accepted.
Do you ship internationally?+
Currently, shipping is available only within India. For international orders or enquiries, contact support by email.